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ABOUT BOSS LADY CONSULTING

OUR MISSION

Boss Lady Consulting is a marketing agency on a mission to help organizations of all sizes accelerate their growth! We believe sustainable growth is achieved through a focus on brand, culture, and customer experience. 

ABOUT US

We leverage Fortune 100 experience for you! Our diverse team, located from West Coast to East Coast, internationally and in Mexico, has decades of combined experience in Marketing, Customer Experience, Communications, Advertising, Start-Ups, and Operations across the non-profit sector, healthcare systems, insurers, resorts, product companies, and more. We’ve managed more than $60 million in marketing assets, teams of hundreds and made big impacts on revenue, retention, engagement, and the bottom line for our clients and brands we have served. 

We help our clients connect their brand powerfully to their mission and purpose and create a business centered around humans that will drive ongoing revenue growth!

MEET OUR TEAM

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

SUMI PAUL
Marketing and Product Ops

 

Sumi is a healthcare marketer and product professional determined to help people access the care they need in an effort to improve their lives. She is dedicated to creating growth opportunities for companies in the healthcare ecosystem poised to improve and disrupt the delivery of care for the better.

 

Her experience stems from leading marketing and product teams in large organizations as well as fast-paced startups and new ventures.

 

In her free time, Sumi is an avid soccer player, dog mom to her Border Collie, Dink, and a creative cook in the kitchen.

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

SALLY MILDREN
CEO, Managing Partner

Sally is our Boss Lady and passionate about  making customer and employee experiences more compassionate and effective for everyone! There is a way to grow revenue and take care of humans!

She has worked for nearly two decades in healthcare, resorts, and nonprofits.  Her experience building CX and brands for organizations, Fortune 50 companies, and non-profits has created strong ROI and growth. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, operations, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today. In her free time, she loves to garden, cook, hike, golf, and the beach!

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

SÍLVIA PINHO
Social Media Manager

Sílvia Pinho is a freelance Social Media Manager and Content Creator from Portugal, working with small business owners and solopreneurs looking to outsource their marketing and creative efforts so they can focus on their area of genius.

 

She got started in the online world at 17 doing illustrations and designs, eventually transitioning into the VA/Social Media world in 2015, and has been growing her business ever since. 

Sílvia has a degree in Multimedia Arts and loves playing and creating videogames in her spare time

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

KIMBERLY SANTILLO
Consultant

 

A mission-driven Healthcare Executive, Kimberly has spent a couple decades leading Marketing, Operations, Product, Client Management, Employee Engagement, and Culture Transformation in leading national healthcare companies.

 

Kimberly is an advocate for each person, team & business putting what matters most –health, family, money - first. Kimberly connects dots, solves problems, and brings people together to make healthcare work better for everyone.

 

She’s also a voracious reader, loves to cook, take road trips, and hike in the mountains.

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

Oscar Peña
Digital Marketing Strategist

 

Oscar is a talented digital marketing strategist with 6 years of experience at digital agencies.

He loves the outdoors, mountains and hiking, which he does with his wife and two dogs.

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Sally is our leader and determined to help make healthcare experiences more compassionate & effective for patients and providers. There is a way to do both!

She has worked for nearly two decades in healthcare, building CX and brands for large organizations, Fortune 50 companies and non-profits. She has been a team of one and led teams of 100 – including marketing, community engagement, public relations, communications, sales, business development, customer service, call center management, and customer experience.

The “Boss Lady” title came from some of her staff, who are still friends today, and still call her Boss Lady. Seeing her clients succeed is thrilling and her highest goal, but mentoring others to succeed in this work is one of the greatest accomplishments of her career.

KENZIE KIDDER
Social Media Coordinator

 

Kenzie is our social media client fulfillment specialist and manages the content and feeds for our clients. 

She loves to travel, has served as a team member for Youth With a Mission in Mexico, and led teams and outreach across the globe.

She is creative, an excellent photographer, and a designer that loves music, beaches, and people.

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OUR VALUES

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HUMANS > KPI'S, REVENUE, & BUSINESS

Humans matter most of all. When we put people at the center of our processes and work, they will thrive and so will the business growth indicators. Our culture will celebrate and honor our team members, our clients, and relationships first and we will work to ensure the work we tackle on behalf of our clients keeps patients, customers, staff and caregivers front and center of the processes. People are too important to do otherwise.

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